Frequently Asked Questions
Why can’t I see pricing?
Registered retailers can log into our site to see pricing by clicking the Log In link above.
Do you do any animal testing on your products?
There is no animal testing done on our products.
Do you have a MAP policy?
Yes, to protect our brand integrity and help your business stay competitive, we do have a MAP Policy. All Michel Design Works accounts are required to acknowledge receipt and compliance to our MAP Policy by signing our Terms and Conditions.
Our Response to COVID-19
Updated: April 1st, 2020
To Our Valued Retail Partners and Michel Design Works Community:
We've been thinking a lot about you lately while we actively monitor the rapidly evolving situation around the coronavirus pandemic (COVID-19) - our retailers, our employees, and our greater communities. Your health and safety are our top priorities and at the heart of every decision we make. We are following all appropriate safety procedures and governmental guidelines, including those outlined by the Centers for Disease Control and Prevention, and hoping to communicate with you clearly and directly as we navigate these uncharted waters together.
We're Here For You
As your partner, we are sensitive to the challenges you may be facing. Our sales team is invested in helping make the best decisions for you and your business and are ready to support you in any way possible. Whether by phone, video conferencing or the latest screen sharing technology, we are here to make your interactions as easy and seamless as possible.
At present, wholesale.micheldesignworks.com is fully operational. We do not anticipate service delays or disruptions but will be in touch with up-to-date information in this evolving situation. Please login to continue to manage and place orders, pay invoices, and view order status.
Want to reschedule your delivery? No problem. Our customer service team is available to answer any questions you may have regarding an order and work with you on the best delivery option. For additional information on the many precautions we are taking to protect your health and safety, please contact us.
Many of our employees are now working remotely from their homes. We have increased our daily sanitizing and cleaning routines across all of our facilities, and we are working tirelessly to make sure the products you love are delivered as quickly and safely as possible.
We'll Get Through This Together
During uncertain and challenging times like this, Michel Design Works will stand beside you ready to serve, and hope that our website and social channels can be a source of support and solution for you. We appreciate your partnership. Please do not hesitate to reach out if you have any questions.
Wishing you all continued good health and brighter days.